Frequently Asked Questions

Personalization options vary by story, but may include your child’s name, character, dedication, personal wishes, and who the book is from.

Some books also offer photo personalization.

You’ll see all available options directly on the product page before adding your book to the cart.

Yes. Each book offers a selection of available characters. Simply choose the one that best represents your child.

Character options may vary from one story to another.

Yes. You can add your own dedication and personal wishes where these options are available.

If you prefer to use our standard message, simply enter “Default” in the relevant field.

Yes. Enter “Blank” in the Gift From field if you don’t want a sender’s name or message to appear there.

Selected books offer photo personalization.

When this option is available, you’ll be able to upload your child’s photo directly during personalization.

For the best result, we recommend using a clear, well-lit photo where your child is clearly visible. If a particular photo orientation is requested, please follow the guidance shown on the product page.

Customer-uploaded photographs are used to create the personalized order and are deleted after the order has been fulfilled.

The product page shows examples of the book, illustrations, and available personalization options so you can see what to expect.

A complete individually generated preview of the finished personalized book is not currently provided before ordering.

Please carefully check names, spelling, character selection, messages, and other personalization details before placing your order.

If you notice a mistake after ordering, contact us as soon as possible at littlekeepsly@gmail.com with your order number.

If your book has not yet entered production, we’ll do our best to update the personalization at no additional charge.

Once production has started, changes can no longer be guaranteed.

Because every personalized book is made specifically for your order and processing can begin shortly after purchase, personalized orders cannot normally be cancelled.

If you need help with an order, contact us as soon as possible at littlekeepsly@gmail.com.

Available formats depend on the book and may include softcover and hardcover editions.

• 5.5 × 5.5 in (14 × 14 cm)
• 8 × 8 in (20 × 20 cm)
• 11 × 11 in (28 × 28 cm)

Only the formats and sizes available for the particular book will be shown on its product page.

Our books are professionally printed in full color using quality materials designed for beautifully illustrated books.

Our inner pages use 170 gsm coated paper, with responsibly sourced paper such as FSC/PEFC-certified or equivalent materials, depending on production location and availability.

Exact specifications may vary slightly by book format.

Personalization and production usually take 3–6 business days.

Shipping time is additional and depends on the destination.

Delivery times vary by country.

The applicable estimated delivery timeframe is shown during the ordering process based on your destination and available shipping method.

Please see our Shipping Policy for more information.

We recommend ordering well in advance whenever your book is needed for a particular date.

Personalized books require time to create and print, and carriers can occasionally experience delays — particularly during Christmas and other busy periods.

Estimated delivery dates and timeframes are not guaranteed unless expressly stated otherwise.

Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Yes. Simply enter the recipient’s address as the shipping address during checkout.

This makes Little Keepsly books easy to send directly as birthday, Christmas, christening, or other special gifts.

No. The purchase price is not printed as part of the personalized book.

Because personalized books are individually created according to your selections, they cannot normally be returned or exchanged simply because you changed your mind.

This does not affect your statutory rights if your book is defective, damaged, incorrectly produced, or otherwise does not conform to your order.

Please see our Refund Policy for full details.

Please contact us at littlekeepsly@gmail.com and include your order number, a description of the problem, and photos where appropriate.

We’ll review the issue and help arrange an appropriate solution.

If your order appears to be significantly delayed or lost, contact us at littlekeepsly@gmail.com with your order number.

We’ll investigate the shipment with our production and delivery partners and help resolve the issue.