Shipping policy

Last updated: September 29, 2026

At Little Keepsly, every book is personalized and made especially for you. Each order goes through personalization and production before it is shipped.

Personalization & Production

Please allow 3–6 business days for your book to be personalized, prepared, and printed before shipping.

Once your order has been produced and handed over to the carrier, the estimated shipping time depends on the delivery destination.

Estimated Delivery Times

Destination	Personalization & Production	Shipping	Total Estimated Delivery
Australia	2–6 business days	2–7 business days	4–13 business days
Canada	2–6 business days	6–10 business days	8–16 business days
France	2–6 business days	2–7 business days	4–13 business days
Germany	2–6 business days	2–5 business days	4–11 business days
Liechtenstein	2–6 business days	2–5 business days	4–11 business days
New Zealand	2–6 business days	2–5 business days	4–11 business days
Norway	2–6 business days	2–7 business days	4–13 business days
Switzerland	2–6 business days	3–5 business days	5–11 business days
United Kingdom	2–6 business days	3–5 business days	5–11 business days
United States	2–6 business days	2–5 business days	4–11 business days

Business days exclude weekends and applicable public holidays.

The total estimated delivery time includes both personalization & production and shipping.

Delivery times are estimates and may occasionally be affected by carrier delays, peak holiday periods, severe weather, customs processing, or other circumstances outside our reasonable control.

Where available, an estimated delivery time based on your destination and selected shipping method will also be displayed at checkout.

Holiday & Time-Sensitive Orders

If you are ordering a personalized book for Christmas, a birthday, or another special occasion, we strongly recommend placing your order well in advance.

Delivery dates and timeframes shown on our website or at checkout are estimates and are not guaranteed delivery dates, unless expressly stated otherwise.

During peak periods, particularly around Christmas and other major holidays, production and delivery networks may experience unusually high demand. As a result, carrier delays may occasionally occur even when the original delivery estimate indicated that your order was expected to arrive before a particular date.

If your order is needed for a specific occasion, please allow additional time beyond the estimated delivery window whenever possible.

We always aim to produce and dispatch orders within the stated timeframe, but delays caused by carriers, severe weather, customs processing, or other circumstances outside our reasonable control may affect the final delivery date. Your statutory rights regarding delivery remain unaffected.

Shipping Costs

Shipping costs depend on your delivery destination, order value, and available shipping method.

The applicable shipping cost will be calculated and clearly displayed at checkout before you complete your purchase.

Where free shipping is available, the applicable minimum order value will be displayed on our website or at checkout.

Where We Ship

Little Keepsly currently ships to:

Australia, Canada, France, Germany, Liechtenstein, New Zealand, Norway, Switzerland, the United Kingdom, and the United States.

Orders can only be placed for destinations currently available at checkout.

Production & Fulfillment

We work with a network of professional production partners to produce and fulfill our personalized books.

Our production network allows many orders to be produced closer to their delivery destination, helping to reduce unnecessary transportation and delivery times.

However, we cannot guarantee that every order will be produced within the customer's country. Depending on your location and production availability, your order may be produced domestically or at another location within our production network.

Order Tracking

Where tracking is available for the selected shipping service, tracking information will be provided once your order has been produced and dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Items

If your order contains multiple products, they may occasionally be produced or shipped separately.

This means that items from the same order may arrive in separate packages or at different times. Where applicable, separate tracking information will be provided.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible:

littlekeepsly@gmail.com

We will do our best to update your address before your order enters production or is shipped. However, changes cannot be guaranteed once fulfillment has begun.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or replacement costs may apply where permitted by applicable law.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please check the tracking information provided with your shipping confirmation.

If there has been no tracking update for an extended period, or you believe your package may have been lost, please contact us:

littlekeepsly@gmail.com

We will investigate the shipment with our production and delivery partners and work with you to resolve the issue.

Damaged or Incorrect Orders

If your book arrives damaged, has a printing defect, or contains a personalization error caused by us, please contact us at:

littlekeepsly@gmail.com

Please include your order number and photographs showing the issue where applicable. This will help us investigate and resolve the problem as quickly as possible.

If the personalization in the finished book matches the information submitted by the customer when placing the order, an error in the information originally provided by the customer is not considered a production or personalization error on our part.

For information about refunds, replacements, cancellations, and personalized products, please see our Refund & Cancellation Policy.

Customs, Duties & Import Charges

Depending on the delivery destination and production location, some orders may be shipped internationally and may be subject to customs procedures, import duties, taxes, or other government-imposed charges.

Where applicable taxes or charges are collected by Little Keepsly at checkout, they will be included in the amount shown before you complete your purchase.

If additional import duties, taxes, or customs charges are imposed by the destination country and are not collected by us at checkout, they may be payable separately by the recipient in accordance with local regulations.